All of our products & services are 100% satisfaction guaranteed. We sell only quality products and stand behind them. In the case of a manufacturers defect, we will replace the product with another with no questions asked. Our installations are also guaranteed in the same way. We only walk away from a project when the customer is completely satisfied. We work WITH you to achieve the most desirable solution.
We would love to hear from you about your experiences with our company, whether it be the showroom experience, the products or installation. Our customers opinions and experiences are very important to us. We strongly believe there is no such thing as a bad review, just an opportunity to learn and grow as a company.
May 20th, 2015
To whom it may concern:
I just wanted to let you know that my husband and I are very happy with the closet organizers that were installed in our home last month. We loved that we had an abundance of choices of materials and colours to choose from. The quality, craftsmanship and the level of service was excellent. Andy was professional, great to work with and took care of everything we needed.
July 17, 2013
You guys are awesome.
Starting with great order counter service.
Your driver is friendly, courteous, polite & helpful.
Thank you for a delightful experience.
We will definitely be using your services again.
ESA / ECRA Registered Contractor
June 19, 2013
Unfortunately I had to redo my basement since it was completely flooded last fall. It was rather cumbersome, to say the least, to source everything. Then we "stumbled" over your company. Not only was the in-store service and advice excellent, the product was just delivered now by one of the most helpful and courteous people I have met in a long time.
Thank you Ben for being so helpful and friendly.
The overall experience was excellent and I will not hesitate to pass this on to family , friends and clients.
Royal LePage Grand Valley Realty - Kitchener
January 18, 2012
Just wanted to let you know that, in the last 5 years I have been buying from Riverside Door and Trim, and your Company's service has been very good. Your staff is always friendly and ready to help.Your pricing is very competitive and your inventory is usually adequate for my needs. I would not hesitate recommending your company. Keep up the good work.
January 12, 2012
“Laurel View Homes has been working with Riverside Door & Trim for nearly 10 years. As a supply and install outfit that is both vertically and laterally integrated in the residential construction process, RD&T has helped us achieve our goal of streamlining our production processes and increasing overall efficiencies. RD&T has proven time and again that they are a team player and can be counted on in a pinch, to deliver on the numerous challenges all Builders face every day in the field. They bring a level of professionalism to every job, that reflects in the finished product. In a dynamic environment and process like building a new home, they are a constant source of reliability. To the entire team at RD&T, thank you for your dedication and all of your hard work.”
Laurel View Homes Inc.
January 16, 2012
We’ve been dealing with Riverside Door & Trim since they opened and have enjoyed a professional and efficient working relationship. The provide one-stop-shopping for all our custom trim, mouldings, doors, hardware and organizers. It’s nice to deal with a company who treat our customers as they do their own. Their service is on-time and on-budget with excellent quality and top-notch service. Their growth is a direct result of the efforts they put forth. They remain a valued and respected supplier of Bricon Contracting.
January 12, 2012
I would like to say that as a small company that services the insurance industry for rebuilding or restoring homes, I can rely on Riverside Door and Trim when I need them. They have bar none the best staff that I have ever dealt with – whether its customer service from the front desk, on-site estimators or installers in the field, they always find ways to help me out with product, scheduling delivery & installation times & dates and to take care of my customer’s problems and concerns. I know when I come in or call that I will be getting the best people to answer all of my questions and concerns. I refer all of my customers to Riverside for doors, trim, door hardware and closet organizers. When they thank me for sending them there, I know they are happy which makes my job a lot easier. Please pass this on to the entire staff as it would be nice for them to hear - I know what it is like never to hear the good things, but only the bad. Please keep up all your hard work - we appreciate it.
Dean Steffler, D/M Painting & Drywall
Sept 9, 2011
I would like to thank Riverside Door and Trim for the excellent service provided by John, your service guy, and Lisa in sales. Doors look great and were hung in a professional and timely manner. I would certainly recommend your company to others.
April 5, 2011
Last week we had some work done to our home. We purchased 15+ interior doors, all baseboards, door jams, window and door trim to our 2 story home. I must say that Riverside Door and Trim did a Fab job! My husband and I are so happy with the new clean look to our home. The crew that came to our home were “outstanding” to say the least. There work ethic was impecable and we enjoyed having them in our home to do the work that was so badly needed
In the very near future we will be renovating our basement. We will not hesitate to contact Riverside Door and Trim. They did a professional job! They did an outstanding job.
Yours very truly,
November 14, 2009.
My wife and I decided to replace several doors and passage sets in our house and we were on our way to a large box store when we drove by Riverside Door and Trim. We decided to drop in to see what was available. We were pleased to find that you had similar door styles and your prices were very competitive with the large box stores. In fact, a set of French Doors ended up costing us almost half of what the box stores wanted. I could not believe that you machined your doors on site instead of sending them away and having to wait 3 weeks like at the box stores. We ended up purchasing 5 doors, had them all machined, and also bought 9 passage sets from Riverside Door and Trim. During this entire process, Lisa Fralick could not have been more patient and helpful with us. She gave us some suggestions on how to complete our project and was very helpful when we had questions. I realize that our purchase was not a large one in relation to your overall sales, but how we were treated by Lisa will have us coming back in the near future. We have also recommended Riverside to friends, family, and co-workers.
Sven and Susan Christensen
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